Refund Policy

We offer a 14-day refund policy on all ACCUDY Shopify themes. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the original purchase date. Refund requests made after this 14-day period will not be eligible.

Please note that upon issuing a refund, your theme license key will be permanently cancelled. This means:

• Your license key will be deactivated and can no longer be used to activate or validate the theme.
• You must remove the theme from your Shopify store and discontinue all use of it.
• You will no longer receive theme updates, bug fixes, or customer support for the refunded theme.
• Reinstalling or continuing to use the theme after a refund has been issued is a violation of our license terms.

To request a refund, please contact us with the following information:

1. Your order number or purchase receipt
2. The email address used at the time of purchase
3. The name of the theme you purchased
4. A brief reason for your refund request (optional, but it helps us improve our products)

Once your request is received and verified, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

Many issues can be resolved quickly by our support team. Before requesting a refund, we encourage you to reach out to us — we're happy to help with:

• Theme installation and setup
• Configuration questions
• Bug reports and compatibility issues

All custom development projects are non-refundable. This includes, but is not limited to, custom theme modifications, bespoke feature development, custom design work, and any other tailored development services. Because custom development work is carried out specifically for you and cannot be resold or reused, no refunds will be issued for these services once work has commenced, regardless of the 14-day refund window that applies to theme purchases.

Refunds will not be provided in the following cases:

• Custom development projects and services (see above)
• Requests made more than 14 days after the purchase date
• Change of mind after the 14-day window has passed
• Issues caused by third-party apps, custom code modifications, or changes made by you or a third-party developer
• Failure to read the theme description, feature list, or demo before purchasing